Shipping, Returns and Warranty
Sunlectric dispatch times from Pune, Nagpur and partner warehouses, freight, delivery checks, returns, and how the RMA desk handles warranty claims.
Shipping, returns and warranty
Last updated: 20 October 2026. Items in [brackets] are placeholders to be confirmed by Sunlectric.
Dispatch
| Hub | Holds | Dispatch |
|---|---|---|
| Pune hub, Wagholi | Modules, inverters, batteries, structure, cables and BOS | Same day if the order is confirmed and paid by 2:00 pm |
| Nagpur hub | Modules and on-grid inverters | 1 to 2 days; order by 12:00 noon |
| Partner network | Modules, structure and inverters from partner warehouses we have checked | 1 to 3 days; loading charges may apply |
"Confirmed" means a proforma invoice accepted and payment received, or credit approved under a partner agreement. Dispatch times depend on stock and on Sundays and holidays.
Freight and delivery
- Freight is quoted to your delivery PIN code before you confirm. Our freight tool on the Solar Desk gives an estimate; the PI shows the final amount.
- Options: [Sunlectric arranged truck / your own transporter / pick-up from hub].
- Unloading at site is [by the buyer / included up to ground floor]; stair carry is not included unless agreed.
- Risk passes to you [on handover to your transporter / on delivery at site], as stated on the PI.
Check on delivery
Please check before signing the delivery note:
- Count pallets and boxes against the invoice.
- Inspect module pallets and inverter boxes for damage. Note any visible damage on the delivery note and photograph it.
- Report damage or shortage to us on WhatsApp +91 89567 89307 within [24 hours] with photos and the invoice number.
Hidden damage (for example cracked cells found on installation) should be reported within [7 days] with photos and serial numbers.
Returns
- Unused, sealed, saleable items may be returned within [7 days] of delivery with prior approval. A restocking fee of [x]% and return freight may apply.
- Not returnable: cut-length cable, items made or ordered specially for you, opened batteries, and goods damaged after delivery.
- Wrong item supplied by us: we replace it at our cost.
- Refunds or credit notes are issued within [x working days] after the returned goods are inspected.
Warranty and the RMA desk
Products carry the manufacturer's warranty (for example module product and performance warranties, inverter warranties). Our RMA desk helps you claim:
- Send the invoice number, product serial number, photos or videos of the fault, and inverter error codes or test readings on WhatsApp.
- We log the case, check basic troubleshooting with you, and raise it with the manufacturer.
- Where the manufacturer approves, we arrange [repair / replacement / advance replacement for partner tiers].
- We keep you updated until the case is closed.
Warranty does not cover damage from incorrect installation, unsuitable cabling or protection, lightning or surges without proper protection, physical damage, or use outside the datasheet limits. See our guides on earthing and lightning and the commissioning checklist.
Cancellations
Orders can be cancelled without charge before dispatch. After dispatch, the returns terms above apply. Season Lock advances follow the terms of your booking.
Contact
WhatsApp or call +91 89567 89307 · info@sunlectric.in · Sunlectric Private Limited, [street address], Wagholi, Pune [PIN code]
See also the website terms.