Privacy Notice
How Sunlectric collects, uses, keeps and protects personal data from our website, forms and WhatsApp, and your rights under India's DPDP Act, 2023.
Privacy notice
Last updated: 20 October 2026
Sunlectric Private Limited ("Sunlectric", "we", "us") respects your privacy. This notice explains what personal data we collect through sunlectric.in, our tools (Solar Desk, Studio, Academy), our forms and WhatsApp, why we collect it, how long we keep it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the DPDP Rules, 2025. Some obligations under the Rules apply in phases; we are aligning our processes with them (check current notification).
Under the DPDP Act, Sunlectric is the Data Fiduciary for the personal data described here.
1. What we collect
| Where | Personal data | Why |
|---|---|---|
| Enquiry and quote forms | Name, mobile number, email, city or PIN code, message | To reply, prepare a quote, connect you with an installer |
| WhatsApp chats with our desk | Your WhatsApp number and name, messages, photos and files you send (for example an electricity bill, roof photos, a proforma invoice) | To answer you, size a system, quote, process orders and warranty claims |
| Electricity bill photos | Consumer number, name, address, units and tariff details on the bill | To size a system and estimate savings |
| Installer registration | Name, company, GSTIN, business address, phone, email, brands installed | To verify you, add you to the price sheet and partner programme, invoice and deliver |
| Orders and RMA | Delivery address and contact, invoice details, product serial numbers, fault photos | To deliver, invoice, and handle returns and warranty claims |
| Academy | Name, email or mobile (if you sign in), test results, certificate details | To run tests, issue and verify certificates |
| Studio | Customer project details you enter (bill data, site location, roof details) | To generate designs and proposals for you |
| Website use | Device and browser data, pages visited, approximate location from IP; local storage on your device for preferences | To run and improve the site, and remember settings such as language |
We do not ask for Aadhaar, bank account numbers or payment card details on this website. Do not send these to us on WhatsApp unless we specifically request them for an order, and never send OTPs.
Data about other people: if you are an installer and enter your customer's details into Studio or send us their bill, you must have their permission to share it with us for that purpose.
2. Why we process it (purposes)
- Answering enquiries and preparing quotes
- Connecting homeowners and businesses with installers in our network, only with your consent
- Processing orders, deliveries, invoices and payments
- Warranty, returns (RMA) and service
- Running the partner programme, Studio and Academy
- Sending price sheets, offers and updates, only if you opt in; you can opt out at any time
- Keeping our systems secure, preventing fraud and meeting legal obligations (for example tax and accounting law)
3. Legal basis
We process personal data on the basis of your consent, which you give when you submit a form, message us or opt in, and for certain legitimate uses allowed by Section 7 of the DPDP Act, such as when you voluntarily provide data for a specific purpose (for example a quote request) or where we must comply with law. You can withdraw consent at any time (see section 7); this does not affect processing already done.
4. Who we share it with
- Installers in our network: only when you ask us to connect you, and only the details needed to contact you about your project.
- Service providers who process data for us under contract: website hosting, email, WhatsApp Business messaging (Meta), SMS through a DLT-registered provider, cloud storage, logistics partners and payment or accounting software.
- Manufacturers: product serial numbers, invoice details and fault information for warranty claims.
- Authorities: when required by law.
We do not sell personal data.
Some service providers may store data outside India. Where they do, we rely on transfers permitted under the DPDP Act and Rules.
5. How long we keep it
| Data | Retention |
|---|---|
| Enquiries that do not lead to an order | [12 months] after the last contact, then deleted or anonymised |
| Customer and installer account data | While the relationship is active, then [3 years] |
| Invoices, orders and tax records | As required by tax and company law (generally [8 years]) |
| Warranty and RMA records | For the warranty period plus [1 year] |
| Academy certificates | For as long as certificate verification is offered, [x years] |
| Security logs | At least one year, as required by the DPDP Rules |
Periods in brackets are placeholders to be confirmed by Sunlectric. Where the DPDP Rules require erasure after a period of inactivity, we will notify you before erasing.
6. Security
We use reasonable security safeguards: access controls, encryption in transit, limited staff access, and contracts with service providers. If a personal data breach occurs that affects you, we will inform you and the Data Protection Board of India as required by law.
7. Your rights
Under the DPDP Act you have the right to:
- Access a summary of your personal data we process and the processing activities
- Correct, complete or update your personal data
- Erase your personal data where it is no longer needed for the purpose or you withdraw consent (unless we must keep it by law)
- Withdraw consent at any time, as easily as you gave it
- Grievance redressal through our Grievance Officer
- Nominate a person to exercise your rights in case of death or incapacity
To exercise a right, WhatsApp +91 89567 89307 or email info@sunlectric.in with the subject "Privacy request". We may need to verify your identity. To stop marketing messages, reply STOP on WhatsApp or SMS, or use the unsubscribe link in any email.
8. Grievance Officer
Name: [Grievance Officer name] Email: [grievance email, e.g. privacy@sunlectric.in] Address: Sunlectric Private Limited, [street address], Wagholi, Pune, Maharashtra [PIN code] Response time: we aim to respond as soon as possible and within the period set by the DPDP Rules (currently 90 days at most).
If you are not satisfied with our response, you may complain to the Data Protection Board of India.
9. Children
Our website and services are meant for adults. We do not knowingly collect personal data of children (under 18) without verifiable parental consent. If you believe a child has sent us data, contact us and we will delete it.
10. Cookies and local storage
The site uses your browser's local storage for preferences such as language and colour scheme, and for Academy progress before you sign in. If analytics is enabled, we use [Google Analytics 4 / Plausible] to understand site use in aggregate. You can clear local storage and block cookies in your browser settings.
11. Changes
We may update this notice. The "last updated" date shows the latest version. Significant changes will be highlighted on the site.
Contact
Sunlectric Private Limited · [street address], Wagholi, Pune [PIN code] · +91 89567 89307 · info@sunlectric.in
This notice is written to be clear, not legal advice. Sunlectric will review it with legal counsel.